NGCEE is proud to partner with the Greater Dalton-Whitfield Chamber to provide training and development opportunities for area businesses. This year’s Supervisory Academy will focus on enhancing the leadership and communication skills of those who manage frontline employees.

Greater Dalton-Whitfield Chamber Business University

2013 Supervisory Academy


John D. Rockefeller said, “The ability to deal with people is as purchasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun.”   In order to be effective, not only do supervisors have to clearly understand their job and what’s expected of them, they also have to be well-trained in the business of managing people.  Enhancing the knowledge, skills and abilities of frontline supervisors and leads will maximize their potential and add value to the organization. Their day-to-day interaction with employees has a tremendous impact on an organization’s ability to achieve goals and sustain results.

The goal of this series is to reflect clear and meaningful information that will enhance the participants’ leadership effectiveness.  This series is designed so that supervisors and leads will: (1) Embrace key leadership principles, (2) Discover their individual leadership strengths and challenges, and (3) Expand their influence and ability to get results through the people they manage.  This is series is designed to build capacity and learning with each module, so it is better for the participant to take the entire series versus one or two classes.

Location: The classes will be held at NGCEE Office located in Downtown Dalton at 113 West Gordon Street (next to Stage 123).

Time:  The classes are from 9:00 p.m. – 12:00 p.m.  For more information contact Tangela W. Johnson at 706-529-2800, or go to

Cost:  The per person cost for each module is $125 for non-members and $115 for Chamber and SGN Members. Payment for classes can be made on-line at To purchase all four classes upfront is $440.00 per person (an additional $20 savings for members).

Module 1: Understanding Your Communication Style as a Leader
Tuesday, April 23, 2013

Communication is a requirement of leadership, and having the insight into how you communicate as a leader can increase your effectiveness exponentially.  This course will help you understand your own communication style, and how it affects your level of influence among your peers, direct reports, and managers.   You will learn to identify different workplace behaviors, and how you can become a more effective communicator and leader.  An on-line assessment will need to be taken prior to class.

Learning Outcomes:

  • Define Emotional Intelligence and Self-Awareness in Leadership
  • Explore the meaning of Strategic Organizational Communication.
  • Review the DISC Language.
  • Understand how your communication behavior affects how you are perceived in your leadership role.

Register – Understanding Your Communication Style As a Leader

Module 2:  Leadership versus Management
Tuesday, May 20, 2013

People who are excellent at doing a particular job task are often promoted into management without a clear understanding of what it takes to lead people.  Leadership requires a focus on people in addition to the tasks of the job.  Throughout this self-discovery learning module, the participants will explore leadership qualities and characteristics that employees expect. They will explore the difference between managing tasks and leading people.   After examining their own leadership style, a discussion in regards to how leaders are perceived will set the tone for the transformational progression for this series.

Learning Outcomes:

  • Define leadership and discuss the qualities of great leaders.
  • Explore how your talents, behaviors, knowledge, skills and values impact your leadership style.
  • Identify qualities that are universally expected of leaders.

Register – Leadership Versus Management

Module 3:  The Importance of Mutual Trust and Respect in Leadership
Tuesday, August 20, 2013

Integrity and credibility with employees, peers, managers, and customers begins with respect, cooperation, and trust within the organization.  This module examines the wisdom of setting a good example as a leader, and the role that respect and trust plays in being a successful leader.

Learning Outcomes:

  • Examine what is involved in “setting a good example.”
  • Discuss the role that trust and respect play in employee engagement.
  • Define the importance of mutual trust and respect as fundamental components of a high performing work place.
  • Introduce the characteristics of a high performance work place.

Register – The Importance of Mutual Trust and Respect in Leaders

Module 4:  Conflict Management:  A Necessary Leadership Skill
Tuesday, September 23, 2013

Dealing with difficult conversations and situations can be an unpleasant part of the leadership journey.  Those who handle conflict well can build trust and credibility within their team.   However, those leaders who ignore conflict or handle it poorly can breed distrust and eventual chaos within their team.  Learning to manage conflict well is a necessary part of being an effective leader.  Great leaders also understand that not all conflict is bad. Having the skills to deal with conflict properly and understanding the benefits of healthy conflict can strengthen organizational outcomes.

Learning Outcomes:

  • Discuss the difference between fight and flight when dealing with conflict.
  • Review how the different behavior types can impact one’s approach or response to conflict.
  • Review the tools that can minimize the anticipated stress and emotion associated with conflict.
  • Learn how to maintain your self-esteem while finding common ground so all parties can move towards a resolution.
  • Explore the concept of healthy conflict and how it can strengthen work relationships and business outcomes.

Register – Conflict Management: A Necessary Leadership Skill

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    113 W. Gordon Street
    Dalton, Georgia 30720